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1. Introduction
Hello Dubai ("we", "us", or "our") operates hellowdubai.com and related travel services including visa assistance, tours, air tickets, and insurance. This Privacy Policy explains how we handle your personal data when you visit our website, contact us, or use our services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our site and services.
2. Information We Collect
We may collect the following types of information:
- Contact details: name, email address, phone number, and mailing address.
- Booking & travel data: passport details, travel dates, destinations, visa applications, and related documents you provide for our services.
- Account information: login credentials if you register on our website.
- Technical data: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
- Communications: messages you send via contact forms, email, WhatsApp, or live chat.
3. How We Use Your Information
We use your information to:
- Process bookings, visa applications, and other travel-related requests.
- Respond to inquiries and provide customer support.
- Send service updates, confirmations, and relevant travel information.
- Improve our website, services, and user experience.
- Comply with legal obligations and prevent fraud or misuse.
- Send marketing communications where permitted — you may opt out at any time.
4. Sharing Your Information
We do not sell your personal data. We may share information with trusted third parties only when necessary, such as:
- Airlines, hotels, insurers, and government authorities for visa or travel processing.
- Payment processors to complete transactions securely.
- Technology providers that host or support our website and communications.
- Legal or regulatory bodies when required by applicable law.
5. Cookies & Analytics
Our website may use cookies and similar technologies to remember preferences, analyze traffic, and improve performance. You can control cookies through your browser settings; disabling cookies may affect some site features.
6. Data Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as needed to fulfill the purposes described in this policy, comply with legal requirements, or resolve disputes. Travel and visa records may be kept longer where required by UAE or destination-country regulations.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of data we hold about you.
- Lodge a complaint with a relevant data protection authority.
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe.
9. Third-Party Links
Our website may link to external sites (airlines, embassies, partners). We are not responsible for the privacy practices of those websites. Please review their policies separately.
10. Contact Us
For privacy-related questions or requests, contact Hello Dubai:
- Email: info@hellowdubai.com
- Phone: +971 54 435 3669
- Address: Satwa Road, Dubai, United Arab Emirates
You may also visit our Contact Us page.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.