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1. Agreement to Terms
These Terms & Conditions ("Terms") govern your use of the Hello Dubai website (hellowdubai.com) and our travel-related services, including visa assistance, tours, air tickets, insurance, typing services, and business setup support. By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree, you must not use our website or services. We may update these Terms at any time; the date at the top of this page indicates the latest revision.
2. About Our Services
Hello Dubai acts as a travel and documentation service provider based in Dubai, UAE. We facilitate bookings and applications on your behalf with airlines, hotels, insurers, government bodies, and other third parties. Final approval of visas, flights, or policies rests with the relevant authority or supplier — we cannot guarantee outcomes.
3. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate, complete information and notify us promptly of any unauthorized use.
4. Bookings, Fees & Payments
- Prices quoted on our website or by our team are subject to availability and may change until confirmed in writing.
- Government fees, embassy charges, airline fares, and third-party costs are separate unless stated otherwise.
- Payment terms, refunds, and cancellations depend on the specific service and supplier rules. We will inform you of applicable policies before you commit.
- Failure to pay on time may result in cancellation of your request without refund of non-recoverable costs already incurred.
5. Your Responsibilities
You agree to:
- Provide truthful documents and information for all applications and bookings.
- Meet passport validity, health, and entry requirements for your destination.
- Review all itineraries, invoices, and confirmations before travel.
- Comply with UAE laws and the laws of countries you visit or apply to.
We are not liable for refusal of entry, visa denial, or travel disruption caused by incomplete or incorrect information you supply.
6. Acceptable Use
You must not:
- Use our website for unlawful, fraudulent, or misleading purposes.
- Attempt to gain unauthorized access to our systems or data.
- Copy, scrape, or redistribute our content without written permission.
- Interfere with the normal operation of our website or services.
7. Intellectual Property
All content on this website — including text, logos, images, and design — is owned by Hello Dubai or its licensors and protected by applicable copyright and trademark laws. You may not reproduce or exploit our content without prior written consent.
8. Disclaimer of Warranties
Our website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free access to our website.
9. Limitation of Liability
To the maximum extent permitted by UAE law, Hello Dubai and its employees, agents, and partners shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website or services, including loss of profits, data, or travel opportunities.
Our total liability for any claim relating to a specific service shall not exceed the fees you paid to us for that service, except where liability cannot be limited by law.
10. Indemnification
You agree to indemnify and hold Hello Dubai harmless from claims, damages, or expenses arising from your breach of these Terms, misuse of our services, or violation of third-party rights.
11. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE, unless otherwise required by mandatory local law.
12. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect and use personal data.
13. Contact
For questions about these Terms, contact us:
- Email: info@hellowdubai.com
- Phone: +971 54 435 3669
- Address: Satwa Road, Dubai, United Arab Emirates
Or visit our Contact Us page.